Wallet verification, KYC documents, and what to expect.
Know Your Customer (KYC) verification is a regulatory requirement for licensed gaming operators. This page walks through the documents, the timelines, and the common reasons submissions get delayed.
What to prepare
The KYC package varies, but the typical set covers three documents: a photo ID, a proof of address, and sometimes a payment method verification. Make sure each scan is sharp, in colour, and shows the full document without cropping.
Photo ID
Passport, driving licence (UK or EU equivalent), or national ID card. Expired documents are rejected. The name on the ID must match the name on the account.
Proof of address
Utility bill (within three months), bank statement (within three months), or council tax bill. The address must match the registered account address. Mobile screenshots are usually rejected; use the PDF download from your provider.
Payment method
Masked card or e-wallet screenshot that shows the name, the last four digits, and the issuing bank. Some operators require a bank statement that lists recent transactions on the linked account.